How to use

Repair Station is a Windows application, so you have to download and install it.

Since all recovery and unlocking procedures are stored on our servers, Repair Station requires an internet connection. A dial-up connection is enough.

To use our free diagnostic services you need to create a free login and use it to sign in into Repair Station.

To be able to perform recovery or unlocking, you will need to purchase a license. License codes are emailed immediately after payment.

Full list of supported drives is available by following this link:
http://hdd-tools.com/products/rrs/drives/, however, to ensure that your HDD is supported we suggest that you download Repair Station and run free diagnostics.

Accessing a hard disk drive's firmware area is a very complicated process. Therefore Repair Station has some limitations on how a hard disk has to be attached to a PC. Repair Station will not work with USB or FireWire enclosures or adapters or any kind of PCI RAID cards such as Promise, HighPoint (HPT), Silicon Image, etc. Please attach hard drives directly to IDE/SATA ports located on your motherboard. Also, Repair Station will not function on any laptop due to some technical limitations of laptop's IDE and SATA ports.

If your motherboard has RAID functionality, then please make sure that you disable it before running Repair Station. Please configure all IDE and SATA ports to work as a native storage ports, and not as a part of a RAID (this can be done via BIOS Setup, please refer to your motherboard's documentation).

Platform: Please note that some SiS chipsets have a bug which renders Repair Station quite unstable. We strongly suggest that you never run Repair Station on a SiS platform. We have also received reports that Repair Station may not recognize hard drives in some Dell, HP and Compaq computers.

All IDE hard drives have to be switched to Master (or Single) mode. This can be done with jumpers. No other devices such as second (Slave) HDD or CDROM are allowed on the same cable.

Our Questions and Answers page might give you some additional information on how to use Repair Station.

PS. If you feel uncomfortable with changing BIOS settings or attaching hard drives, then we suggest that you ask someone who knows PC internals for help.

HDD recovery and unlocking processes are fully automated. Please run Repair Station, log in into your account and choose either Diagnostics, Unlock or Recovery. Usually the process takes about five minutes, but in some cases it can take up to 20 minutes.

After each recovery or unlocking you have to re-power the hard drive by switching off and on the computer. This is a very important step; resetting or rebooting the computer is not enough.